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Refund Policy

Refund Policy

At Alivio Search Partners, we are committed to providing top-tier recruitment services and ensuring client satisfaction. We stand behind the quality of our candidates and our recruitment process. If for any reason a candidate placed by Alivio Search Partners does not meet expectations or the employment relationship ends within the first 90 days, our refund policy is as follows:

  1. 90-Day Replacement Guarantee
    Alivio Search Partners offers an unconditional 90-day replacement guarantee for all placed candidates. If a candidate resigns or is terminated for any reason within 90 days from the start of their employment, we will provide a replacement candidate at no additional cost. The client must notify us in writing within 5 business days of the termination or resignation.

  2. Refund Eligibility
    Refunds are only applicable if a suitable replacement candidate cannot be provided within 60 days of notification. The refund amount will be calculated as follows:

    • 100% refund of the recruitment fee if termination occurs within the first 30 days of employment.

    • 50% refund of the recruitment fee if termination occurs between 31 and 60 days of employment.

    • 25% refund of the recruitment fee if termination occurs between 61 and 90 days of employment.

  3. Conditions for Refund

    • The refund guarantee applies only to the original candidate placed by Alivio Search Partners.

    • The client must adhere to all agreed-upon payment terms and conditions as outlined in the signed agreement.

    • Refund requests must be submitted in writing and within 5 business days of the candidate’s departure.

  4. Exceptions

    • If the candidate’s departure is due to changes in the client's business circumstances (e.g., role elimination, changes in company structure), the guarantee will not apply, and no refund will be issued.

    • The guarantee does not apply if the client does not provide a fair and supportive working environment for the candidate.

For any questions regarding our refund policy or to initiate a refund request, please contact us at hello@aliviosearchpartners.com or call us at (914) 230-0850.

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