Fulfillment Policy

1. Service Fulfillment Overview

Alivio Search Partners LLC ("Alivio," "we," "us," or "our") is committed to delivering high-quality recruitment services in a timely and professional manner. This Fulfillment Policy outlines our service delivery standards, timelines, and client expectations for all recruitment engagements.

2. Service Delivery Timelines

2.1 Retained Search Services

• Initial Consultation & Kickoff: Within 2-3 business days of contract signing
• Candidate Sourcing: Begins immediately upon kickoff
• First Qualified Submissions: 4-8 qualified candidates within 30 days
• Ongoing Submissions: Weekly progress updates and candidate presentations
• Average Time-to-Fill: 30-60 days from engagement start

2.2 Contingent Placement Services

• Job Order Confirmation: Within 24 hours of receipt
• Initial Candidate Submissions: Within 5-7 business days
• Ongoing Search: Continuous sourcing until position is filled
• Average Time-to-Fill: 45-90 days depending on role complexity

2.3 Recruitment-as-a-Service (RaaS)

• Onboarding & Setup: 5-7 business days from contract signing
• Dedicated Recruiter Assignment: Within 48 hours of onboarding
• First Candidate Outreach: Within 7 days of assignment
• Monthly Submissions: 4-8 qualified candidates per active role
• Performance Reviews: Monthly progress meetings with metrics

3. Service Delivery Process

3.1 Initial Engagement

1. Contract review and execution
2. Kickoff meeting to discuss role requirements, company culture, and success criteria
3. Development of comprehensive job description and candidate profile
4. Agreement on communication cadence and reporting structure

3.2 Candidate Sourcing & Screening

1. AI-powered candidate identification and outreach
2. Initial screening calls and qualification assessment
3. Skills validation and reference checks
4. Presentation of qualified candidates with detailed profiles

3.3 Interview Coordination

1. Scheduling of client interviews with candidates
2. Interview preparation and candidate coaching
3. Post-interview debriefs with both parties
4. Feedback collection and process optimization

3.4 Offer Management

1. Compensation negotiation and offer presentation
2. Offer acceptance coordination
3. Background check facilitation
4. Pre-start communication and onboarding support

4. Communication Standards

We maintain transparent and consistent communication throughout the engagement:

• Response Time: All client inquiries answered within 24 business hours
• Progress Updates: Weekly status reports on active searches
• Candidate Feedback: Timely relay of interview feedback and next steps
• Performance Metrics: Monthly reporting on key recruitment metrics
• Escalation Process: Dedicated account manager for issue resolution

5. Quality Assurance

We are committed to delivering exceptional candidates who meet or exceed client expectations:

• Pre-Submission Vetting: All candidates undergo thorough screening before presentation
• Skills Validation: Technical assessments and certifications verified
• Cultural Fit Assessment: Evaluation of candidate alignment with company values
• Reference Checks: Professional references verified for finalist candidates
• 90-Day Guarantee: Replacement candidate provided if hire doesn't meet expectations

6. Client Responsibilities

To ensure successful service delivery, we require the following from our clients:

• Timely Feedback: Interview feedback provided within 48 hours
• Clear Requirements: Accurate job descriptions and candidate criteria
• Interview Availability: Reasonable scheduling for candidate interviews
• Compensation Transparency: Clear salary ranges and benefits information
• Single Point of Contact: Designated hiring manager for decision-making
• Respectful Treatment: Professional interaction with all candidates

7. Service Modifications

If role requirements change significantly during the search process, we will work collaboratively to adjust our approach. Major scope changes may require amended agreements and adjusted timelines. We commit to transparent communication about any impact on service delivery.

8. Service Delays

While we strive to meet all timelines, certain factors may affect service delivery:

• Limited candidate market for highly specialized roles
• Extended client decision-making processes
• Significant changes to role requirements mid-search
• Unexpected market conditions or industry disruptions

In such cases, we will communicate proactively and work with clients to develop alternative strategies.

9. Performance Metrics

We track and report the following key performance indicators:

• Number of candidates sourced and screened
• Quality of submissions (interview-to-offer ratio)
• Time-to-fill for each position
• Candidate acceptance rate
• 90-day retention rate
• Client satisfaction scores

10. Service Termination

Either party may terminate services with written notice as specified in the service agreement. Upon termination, we will provide all candidate information and documentation related to the engagement. Any candidates in active interview processes will be transitioned appropriately.

11. Dispute Resolution

If you have concerns about service delivery, please contact your dedicated account manager immediately. We are committed to resolving issues promptly and maintaining client satisfaction. Formal disputes will be handled according to the dispute resolution process outlined in your service agreement.

12. Contact Information

For questions about service delivery or to discuss your recruitment needs: